FAQ for the Aury Web App

How can I reset my password?
Use the 'Forgot password' function on the login page. You will receive a link to your registered email address and can use it to set a new password. If you do not have access to your email address, write to support@aury.co.

Which browsers and devices are supported?
'Digital Stress Management with Aury' is a web application (web app) and can be used via a current web browser. Supported browsers are Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (each current and previous major version). The web app is optimized for smartphones, tablets, and desktop computers with Windows 10 or higher, macOS 11 or higher, iOS 14 or higher, and Android 10 or higher.

What technical requirements do I need?
For reliable use, you need a stable internet connection (recommended: at least 1 Mbit/s). The web app requires a continuous online connection (there is no offline mode). For optimal use, JavaScript should be enabled and cookies allowed for the domain. A screen resolution of at least 320 × 568 pixels is required.

What should I do if the page does not load or an error message appears?
First, check your internet connection. If necessary, update the browser or app. Clear the browser cache and restart the application. If the problem persists, contact support@aury.co.

What data is collected and how is it protected?
Aury only processes the data necessary for the implementation of the program. The provisions of the GDPR and the BDSG apply. You can find details in the privacy policy in the app at https://aury.co/privacy.

Is Aury accessible?
Aury is designed to enable the most accessible use possible. The web app is based on WCAG 2.1 (level AA) and relevant principles of EN ISO 9241 for user-centered design.

Find our accessibility statement at aury.co/accessibility. There we inform you about the current status of accessibility, known limitations, and planned improvements.

Contact for accessibility feedback: support@aury.co

How do I register?
To use the web app, you need a personal account. You register with your email address and a password (at least 8 characters, including upper/lowercase letters, numbers, and special characters) and consent to the terms and privacy policy.

How is the program activated?
Booking is done by payment or via a voucher code from your health insurance company. Before activation, you must confirm, among other things, that you are over 18, do not have a serious mental illness requiring treatment, and that you have read and accepted the contraindications. Without this active confirmation, activation is technically not possible.

How do I start a new session?
On the home screen, you can see the number of your sessions. Tap 'Start session' to begin a session.

How do I see where I am in the training?
A status display appears on the home screen, showing how many of 8 sessions you have already completed.

Can I take breaks without losing my progress?
Yes. You can leave a session at any time; your progress so far is automatically saved. For maximum benefit and effectiveness of the stress management training, it is recommended to complete each session - but if you have to leave early, Aury will continue the content in the next session where you left off.

How many sessions do I have to complete to finish the program?
At least six out of eight sessions must be completed within six weeks of starting the program. You have a total of eight sessions available. Micro-impulses do not count as sessions.

How do I get my certificate of participation?
As soon as you have reached the required usage intensity (at least 6 out of 8 sessions within 6 weeks), your participation will be automatically checked and the certificate of participation will be created. You will receive it by email; additionally, it can – if available in the web app – be viewed in the 'Profile/Certificate of Participation' area.

Will the course be reimbursed by my health insurance?
For the certified prevention course 'Digital Stress Management with Aury', you can have the costs reimbursed by your health insurance company.

Each health insurance company sets the amount of reimbursement individually. Usually, two prevention courses per year and between 80% and 100% of the costs are reimbursed.

How can I get the fee reimbursed by my health insurance?
For the certified prevention course 'Digital Stress Management with Aury', you can have the costs reimbursed by your health insurance company. Here's how it works:

1. Book the paid course yourself. Remember to save the payment receipt.

2. Successfully complete the course. You must complete at least 6 out of 8 sessions.

3. Then download your certificate of participation in the app.

4. Submit the certificate of participation together with the payment receipt to your health insurance company.

I have private insurance. Will I still be reimbursed?
Most private health insurance companies cover the costs of our certified offer. Please ask your insurance company about the specific regulation.

What is the health benefit for me?
Note on evidence of effectiveness: The health benefit of this digital prevention offer is currently being evaluated in a scientific study with several measurement points. The formal proof of effectiveness (evidence of health benefit) according to the requirements of the Central Prevention Testing Office (ZPP) is not yet finally available.

The program 'Digital Stress Management with Aury' aims to help participants better understand their individual experience of stress and learn effective strategies for coping with stress. Regular participation can promote the following skills, among others: becoming more aware of and classifying stressful thoughts and stress reactions, identifying personal stressors and reflecting on how to deal with them, organizing recovery and rest periods in everyday life more purposefully, and strengthening one's own self-efficacy in dealing with stressful situations.

The content is based on recognized approaches to multimodal stress and resource management. The intended health benefit is to contribute in the long term to a more conscious approach to stress and to strengthen psychological well-being. Whether and to what extent these effects are achieved is currently being scientifically investigated.

No external health information is provided as part of the course itself. In special situations (e.g. in the case of acute stress), references to further support services may be provided. These are for orientation, are voluntary, and are not part of the prevention program.

What can I do if I feel overwhelmed or stressed?
First, do a short relaxation exercise, such as the imagination exercise from 'Leaves on the River'. Breathe in and out deeply and slowly and focus your attention on something in the here and now. What sounds do you hear? How does the ground feel under your feet? What do you smell? Just perceive the moment without judgment. Use your course 'Digital Stress Management with Aury' to find out how you can reduce stress and find more relaxation in everyday life. If symptoms persist, please contact medical or psychotherapeutic professionals. Aury does not replace therapy.

How do I reflect on my progress?
At the beginning of each session, Aury refers to the past few days and the content of the last session. After each session, Aury asks reflection questions to document your experiences. This is intended to help you integrate what you have learned into everyday life and practice continuously. The home screen also shows you how many sessions you have already completed.

How do I integrate the exercises into my everyday life?
Set small, achievable micro-goals (e.g. two minutes of breathing exercise daily). Use the reminder function and micro-impulses to be regularly reminded of the exercises (you must allow this once during onboarding). Try to gradually apply the strategies learned in the sessions in everyday life and integrate them into existing habits. Keep at it, even if it's sometimes difficult. But also be patient with yourself - real change takes time.

What should I do if I do not understand a session or have difficulties with the exercises?
Read the session again slowly and use the summarized learning points. Ask Aury directly. Some questions are answered in the 'Technical Questions' or 'Course-related Questions' sections of this manual. If there are still uncertainties, write an email to support@aury.co.

Aury is being studied. What is the aim of the study?
The study examines the extent to which the program 'Digital Stress Management with Aury' contributes to improving health-relevant, preventive parameters.

We expect the following positive effects:

- General experience of stress is reduced.

- Life satisfaction is increased.

- Well-being is increased.

- Positive thinking is increased.

- Self-efficacy is increased.

- Active coping behavior is increased.

You can find more information about the study in the study register.

How can I participate in the study?
To participate in the study, you can contact us by email at support@aury.co.

How can I end my participation in the study?
Your participation in this study is voluntary. You can end your participation in this study at any time and without giving reasons, without any disadvantages for you.

If you no longer wish to receive reminder emails about the study, please delete your user account or contact us at support@aury.co.

What happens if I do not complete the study?
Your participation in this study is voluntary. You can end your participation in this study at any time and without giving reasons, without any disadvantages for you.

Who answers my questions about the study?
If you have further questions about the study, you can contact us by email at support@aury.co.

Aury is a digital companion without its own feelings. The prevention course 'Digital Stress Management with Aury' can give you structure, knowledge, and orientation.

However, real closeness arises between people. If you need relationship, connection, or comfort, please seek contact with a trusted person or professional help.

You remain in control: You decide what you share with Aury and which suggestions you use. You can reject recommendations or ask for an explanation. Aury works with scientifically based methods and adapts to your input - nevertheless, the system can make mistakes. In this case, write to support@aury.co.

Aury is not a medical product and does not replace a crisis service or psychotherapy. If you have or suspect a mental illness, seek professional help. In case of acute danger, call the emergency number 112.

I feel really bad - what should I do?
In acute crises or thoughts of self-harm, Aury is not sufficient. Please confide in a trusted person. You can also find professional help here: https://aury.co/safety.

Don't stay alone. Take this step - for yourself and your well-being 💜